Give, claim and treat each other well
SNAP IT works because people show up for each other. These are the standards every giver and recipient agrees to when they use the platform.
Be honest about condition
Describe what you're giving accurately, including any wear, damage or missing parts. No surprises at pickup.
Respond promptly
Reply to messages about a claim within a reasonable time so items keep moving instead of sitting reserved.
Show up when you say you will
If you agree on a pickup time or a delivery, honour it — or message as early as possible if plans change.
Keep pickups safe and public
Meet in a public or well-lit spot, share only your approximate location before a claim is confirmed, and never share a home address publicly.
Treat every person with respect
No harassment, discrimination or pressure tactics. Every giver and recipient deserves a courteous exchange.
Report anything that feels off
If a listing, message or person raises a concern, report it. Our team reviews every report.
Some categories can never be given away or requested on SNAP IT, no matter what.